Non-English speaking tech SOB's
 

Between Dell computers and Comcast techs in the last couple of days, I think I'm going to have another heart attack. It is just fkn unbelievable they expect us to understand these foriegn bastards.

If you do not understand, you may request to speak with someone in the USA who speaks english. I've done it before and they will transfer you but you have to be nice or your call will be disconnected on "accident."

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I was accidently "disconnected" four times today. I finally got some real service after I called Comcast Corperate Headquarters in Philly. Spoke to a nice English speaking lady that got things rolling. I'm now getting the "excutive" service. Not sure what that is, but I'm on the list.


Dell is another story. They have absoutely the worst customer service that I have ever dealt with. NO AMERICANS FOR YOU!!!! CLICK.

Tony I have Dell laptops in my house and I totally understand where you are coming from. I haven't had to make the calls, David did, and he puts them on speaker phone. I think he does that to annoy them too. lol

what's wrong with your computer? I'm sure we can help or really screw it up for you. One of the guys that work for me is Dell certified.

I think it's working now. I didn't even turn it on yesterday, for fear of getting all pissed off again. I bought a new laptop, Dell 17" that still has Windows 7. Everyone said to stay away from 8. I use Outlook Express for email, Microsoft no longer supports that, so I have Windows Live Mail on the new one. It wouldn't send and recieve after one use. There is an error code that comes up when it tried to connect. I spent 2 and a half hours on the phone the first day with an Indian woman. She took control of the computer and messed it up so bad, she had me do a complete system restore, which meant all the stuff I had in it was gone. That worked one time. Next day, a little over and hour with Achmed. He finally figured out the error code was directly from Microsoft. The ports for email had the wrong numbers installed. I'll turn it on later today and see if it works. I bought an external hard drive yesterday to transfer my files, but I have no idea how to do that. I'll try to figure it out in a day or so. I'm pretty short on patience with this modern stuff. Then I'm going to try and get a printer hooked up so I don't have to forward everything to Kathy to get it printed. That should be fun.

Wife has a new Dell laptop with Windows 7 (we both had XP before and loved it) and I just got a new Dell XPS8700 desktop with Windows 7. She has no patience with hers and I haven't had a problem with mine at all. Its taking a little time to get used to it, but slowly I'm getting there.........even bought a Windows 7 for Dummies book and it really helps.

Printer should go just fine Tony......just go slow and follow the instructions.

Ric and I can come up when I get back and take a look Tony. I'll bring a hammer, some pliers, you have a welder, we'll fix that sucker.

This laptop has Windows 7. Lynda's has Windows 8. It works but I'm not a fan of Windows 8. Desk top at home is Windows Vista. All have Windows Live Mail on them, no problem.

I hate getting somebody in Mumba, "Hello, my name is Steve, it will be my pleasure to technically F' you over today."

Wish I could add the Indian accent.

I always got someone in the US when we had Comcast. Problem is they use contractors for repair. You have to report the same problem 3 times within 30 days, calling the 800 number, before they will send a Comcast tech, someone that can actually fix your problem. The contractors are overloaded, all they have to do is 'something' then they leave. Replace the DVR, put on a new cable end, something, anything then they can leave.

So glad we have Uverse now, all their techs are ATT employees and they're supposed to fix your problem the first time. They don't want call backs.

Hank, you are not making me feel good. We are changing from WOW to Comcast this week and now I am questioning our decision. But since the first of the year WOW's service has sucked, and they cut 1/2 their channels and increased the cost of service.

After 2 years of Comcast I dropped them, poor customer service in our area and they wanted to raise our rate by $60 a month and would not negotiate with us. Went with a different carrier. We were never happy with them the entire 2 years we had to deal with them.

Just got the email from microsoft....they are no longer supporting or upgradeing XP
I guess i will wait for widows 9 to come out.
Microsoft did however let me know that i will have to buy a new computor to make
windows 8.1 work....now isnt that special.!

Sorry about that. It was actually a person at the 800 number that said you must call them. Sometimes the contractor tech will give you their number and tell you to call them if you have anymore problems. Well that doesn't count as 1 of the 3 calls. The contractors don't want you calling Comcast because then they know the problem wasn't fixed, it's a real circus.

For us Comcast cables are all overhead and there were constant problems. Our phone lines are underground so Uverse has been great, I think we had one problem in 3 years, fixed the first time. They try to raise my rates each year, I tell them I guess I need to call Comcast and they come up with some kind of deal for me. I'm paying less this year than I was last year for the same service.

Good luck, you're experience may be better.

Mesto XP will still be supported until April 8th. If you have XP now, you cannot upgrade to Windows 7, 8, 8.1.

If you are running XP you are running with a computor that has a slow processor in it, that why to the upgrade to a new computor.

Says who? I have up dated my desktop and my laptop to 7 and they run fine. I agree with you on 8.

Comcast guy was here all day Friday. The new program at Comcast is your entire wiring system has to be "certified" before they will work on it. Because I built this house 22 years ago, he said my cable was outdated and needed replaced. So we spent the day running all new cable, amp, and splitters in the house. After all that, he did his test on the entire system. It passed, even with the wiring out here in the shop that is OLDER than the stuff in the house was. Then we discovered there is a short in the underground wiring for the phone lines to the shop. I'm thinking the excess ice around the entry point of the wires to the building is the culprit there. I'll fix that if and when Spring ever gets here. Had to buy some new phones for the shop. My 30 year old ones, all hard wired, don't seem to work as good as I thought. Bummer.

Got the new laptop working OK now. It seems to be faster than this one. I'm going to send this one to Florida, so I have one down there. Also decided to send the 4x4 Ford van down there. I don't use it here, so I might as well have a nice ride down there. I'm going to load my spare motorcycle air-lift, a big tool box, jack-stands, floor jack, and a bunch of small stuff in it for the trip. It will be there waiting on me when I fly down in a week or so.

Ric, did you have XP or Vista? Only way to upgrade to Windows 7 is if you had Vista. If you had XP you would have to do a complete new clean install.

I had XP and did a complete reinstall as I do that on everything as upgrades never work for me and this is the advice I got from our our I.T. guy at work that works for me.

Tony, you going to be in Fl mid April? Would like to stop by your place on the way home if you are.

My plan is to be there until the 4th. That is if all goes according to the way I have shit scheduled. Were going to build all the ceilings and interior walls. The tray ceilings will take a little more time that I was thinking, according to Doug. I have to stack out the plumbing, run all the water lines, install the whirlpool tub, install two showers and get the bathroom in the garage hooked up and working. I'm also going to make a separate water distribution system for hard water. Silcocks in both buildings, washing water in the garage, and irrigation system will be on water.I have 3 different inspections that have to pass. They do a very complete job of inspecting everything.