Quote:
Originally Posted by Hank70SS
I always got someone in the US when we had Comcast. Problem is they use contractors for repair. You have to report the same problem 3 times within 30 days, calling the 800 number, before they will send a Comcast tech, someone that can actually fix your problem. The contractors are overloaded, all they have to do is 'something' then they leave. Replace the DVR, put on a new cable end, something, anything then they can leave.
So glad we have Uverse now, all their techs are ATT employees and they're supposed to fix your problem the first time. They don't want call backs.
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Hank, you are not making me feel good. We are changing from WOW to Comcast this week and now I am questioning our decision. But since the first of the year WOW's service has sucked, and they cut 1/2 their channels and increased the cost of service.