So far they've replaced the USB socket itself...then the wiring harness...now after contacting Ford, their thinking it's some control module.
At every repair step, the part had to be ordered and shipped overnight then installed upon arrival.
I've got a new Edge for a Loaner. Wanted a Mustang...
Actually owned one of these when they first came out in '07. Our son now owns that one. Not much difference between those model years.