Blew a gasket today!

[Hank70SS]

Not the car, me. My mother passed away 4/5/13 in FL. After returning home I went to the cemetery and made arrangements to have mom's ashes/urn placed in the grave with my father. Ordered and paid for her marker along with a granite slap to have both markers mounted on. As of the beginning of October still no marker. Numerous phone calls, some ranting and raving and they finally called and said the marker was installed a few weeks ago.

Cemetery is over an hour from here and today was the first chance we had to go check it out. My sisters being an ass and hasn't talked to me in months but I thought I would be nice anyway and take a picture and send it to her. So I can see from over 20' away that the granite slap is all tilted. I'm looking through the camera as we walk up, adjusting the focus and distance when Lynda says the name is spelled wrong. The camera focuses and I say yes, and there's no date of death.

They have all the paperwork we signed with the layout, spelling, dates, etc. but nobody checked it. The workers placed both markers on the granite and no one questioned the difference in spelling of the last name, they added a W on my mom's marker. Now I am furious, over 6 months and they can't get it right! I had to stop and have a cigarette before driving up to the office. I knew if I didn't calm down some I might get arrested.

When we get in the office I ask to see the manager in charge. The lady asks how she can help me. I told her unless you're in charge here you can get the manager, that's how you can help me. Well I laid into the manager for about 45 minutes about our dealings with them. I won't go into all the other crap but this was definitely the icing on the cake.

If there's a business that needs to pay attention to details and respect their customers it's the funeral/cemetery business and these people fumbled the ball about a half dozen times.

Rant over.