Ordering online from Lowes

[Hank70SS]

Worst online order experience I've ever had.

Ordered a shower faucet trim kit on 2/19.
Received an email that order was shipped on 2/23.
No email updates as of 2/26 so I checked online account and it showed as delivered. No delivery info such as delivery date, shipper, tracking #.
It wasn't delivered so I called them. After checking into it they tell me, no it wasn't delivered, in fact it wasn't even shipped and was on back order and not expected to be available until mid April.
I requested they cancel the order and was informed that had to be done by some other group and would be several days before they could cancel it.
3/1 I get an email saying sorry, we can't cancel the order as it's already been shipped.
3/8 I call again to find out the status because my online account still shows delivered after all this time. Again, sorry, the item was shipped on 3/7 and should arrive on 3/11. What? I was told it was shipped on 3/1 now I'm told it was shipped on 3/7. My account still shows as delivered what gives. Now get this, he tells me they change the status to delivered after a few days. Doesn't matter if it was delivered or even shipped, just change the status to delivered.

Now of course they charged my credit card back on 2/19. I received my CC bill, due next week. I already ordered one on Amazon, received it and installed it and I'm still waiting on Lowes. Now I have to take it, if it ever shows up, back to the store for a refund and I need to do that before I have to pay the bill. I don't want a $100 credit sitting on card because I don't think I'll be buying much at Lowes in the future.
Of course they