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#1
03-10-2016, 08:52 AM
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Ordering online from Lowes
Worst online order experience I've ever had.
Ordered a shower faucet trim kit on 2/19. Received an email that order was shipped on 2/23. No email updates as of 2/26 so I checked online account and it showed as delivered. No delivery info such as delivery date, shipper, tracking #. It wasn't delivered so I called them. After checking into it they tell me, no it wasn't delivered, in fact it wasn't even shipped and was on back order and not expected to be available until mid April. I requested they cancel the order and was informed that had to be done by some other group and would be several days before they could cancel it. 3/1 I get an email saying sorry, we can't cancel the order as it's already been shipped. 3/8 I call again to find out the status because my online account still shows delivered after all this time. Again, sorry, the item was shipped on 3/7 and should arrive on 3/11. What? I was told it was shipped on 3/1 now I'm told it was shipped on 3/7. My account still shows as delivered what gives. Now get this, he tells me they change the status to delivered after a few days. Doesn't matter if it was delivered or even shipped, just change the status to delivered. Now of course they charged my credit card back on 2/19. I received my CC bill, due next week. I already ordered one on Amazon, received it and installed it and I'm still waiting on Lowes. Now I have to take it, if it ever shows up, back to the store for a refund and I need to do that before I have to pay the bill. I don't want a $100 credit sitting on card because I don't think I'll be buying much at Lowes in the future. Of course they 
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#2
03-10-2016, 10:04 AM
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The first time they tried to jerk you around, I would have filled a dispute with my credit card company.
__________________
1972 SS 454 Chevelle LS5/M21/12 bolt 3.73 posi 1969 Malibu COPO L72/M20/12 bolt 3.31 posi 1968 Malibu LQ9/4L80E/12 bolt 3.73 posi
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#3
03-10-2016, 03:10 PM
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#4
03-11-2016, 03:23 PM
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I was going to ordered a part for my Tank less hot water heater from them, they needed to look it up. Called 3 times and never heard a word back, even after they promised they would call me back. luckily the guy gave me the part number so I ordered it on line delivered by Amazon on Sunday, believe it or not. Had it installed in 1 days. Still never heard back from Lowes. It's been a month.
__________________
Ray 1970 SS Chevelle Van Nuys Built
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#5
03-11-2016, 04:23 PM
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Expect a call any day Ray.
 I finally got the trim kit today. Now I have to take it back for a refund. They made the mistake of sending me an email to take a survey about their online sales a few days ago. They didn't get very high marks on that survey.I did buy a Kohler shower door from Lowes but they ordered that for me in the store. That experience was okay. Last edited by Hank70SS; 03-11-2016 at 04:26 PM.
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#7
03-13-2016, 08:27 AM
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#8
03-12-2016, 07:28 AM
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I'll be at Lowe's this morning...two grand kids signed up for the Sat morning Build It class.
I'll put a good word in for y'all 
__________________
2017 Camaro RS -217 cu in 365 HP w/8 speed auto 1967 Camaro SS -5.3L LS w/4L60E & 4.11 12 bolt 2019 Cadillac XT5 3.6L V6 w/310 HP & 8 speed AWD
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#10
03-13-2016, 06:00 PM
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Seriously, change the status of an order to delivered just because a certain amount of time as past? Even if the item is on back order, that's just insane in today's online world.
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